J. Marte massage 

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Business Policies

BUSINESS POLICIES


In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:

GRATUITY
In appreciation of services received, gratuities may be given at your discretion. All gratuities are appreciated. Please note: Online Vouchers such as Goupon vouchers do not contain gratuities for the therapist.

DEALS, OFFERS and SPECIALS

SPECIALS

Referrals: The client must write your name on the new client form during the intake process. Notations will be made in your chart.

Reviews and comments are appreciated - good or bad. If you do not want the reward associated with it, we may offer a substitute at our discretion.

Coupons and business card discounts cannot be applied to any other discounts, pre-paid services or voucher deals. - can only be used for full priced services.


GIFT CERTIFICATES\PRE-PURCHASED SERVICES

Vouchers and\or gift certificates cannot be returned or redeemed for cash. Vouchers cannot be used to purchase gift certificates, pre-paid services or other offers. Service prices are subject to change. The expiration date is on the voucher\gift certificate. After the expiration date a voucher\gift certificate is considered null and void. No cash value, Non-refundable. Vouchers\gift certificates subject to availability in schedule. Not valid with other offers, specials or promotions. Special discounted gift certificates cannot be used with any other offers. If a Groupon or other voucher is used for the initial introductory massage session the regular introductory rate is null and void. The voucher takes its place.

GROUPON AND OTHER VOUCHER DEALS
Not valid with other Offers, Specials or Gift Certificates.
Appointments required. 
Not valid for out-call services.
Limit 1 per person. You may only use 1 Voucher or deal ever - even if there is another deal/voucher from a different company. Voucher deals take the place of any introductory offer.
May not combine deals.
Subject to Appointment Availability.
Groupon/Amazon Local/Deal Chicken/News and Record/Etc. vouchers may only be used once per person. If another is purchased, even if from a different company, you will be asked to pay the difference of the regular priced service on voucher. If you do not wish to pay the difference, please cancel your appointment and get your refund from whichever company you purchased it from or gift it to someone who has not been to our practice.
If a Groupon or other voucher is used for the initial introductory massage session the regular introductory rate is null and void. The voucher takes its place.
Expiration date example: If "Ann" has a deal voucher and the expiration date is 02/22/00, but she wants an appointment for 03/03/00, "Ann" may schedule that appointment as long as she schedules it before 02/22/00 (the voucher is expired). Penalty charges applicable if appointment is made after expiration.


ARRIVAL TO YOUR MASSAGE
Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you the time to fill out our client form, change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
At Marte massage and spa, we understand that unplanned events occur in everyone's life. If late arrival is inevitable, please inform us. Your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.

LATE ARRIVAL POLICY
Late arrivals will not receive an extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

CANCELLATION POLICY
Please provide at least 6 hours notice if you wish to reschedule or cancel a treatment. If a client fails to follow this policy multiple times, they will be asked to prepay for future services or become discharged from the facility.

NO SHOW POLICY
Clients who fail to show for an appointment will be asked to prepay for future services or become discharged from the facility. It is important that our massage therapists are compensated for reserved time slots.

INFORMED CONSENT
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. The patient intake form must be updated yearly.

SCOPE OF PRACTICE
Marte massage and spa therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association. Massage Therapy is a profession in which the practitioner applies manual techniques with the intention of positively affecting the health and well-being of the client.
Massage Therapists do not diagnose or prescribe for medical conditions.

RESPECT FOR CLIENT NEEDS AND BOUNDARIES
Marte massage and spa Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
The client will always be modestly draped. Only the area being massaged will be undraped.
Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are in control.


PROFESSIONAL BOUNDARIES

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client may be discharged from the facility.
The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, hip, abdominal & gluteal areas will be massaged only with permission and will be worked through the draping if requested.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments. If there is any action taken upon the sensual response, the session will be ended and you may be discharged from the practice.

CONFIDENTIALITY AND CONVERSATION
The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from a physician, chiropractor, physical therapist, etc., that massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.

GRATUITY
In appreciation of services received, gratuities may be given at your discretion. All gratuities are appreciated. Please note: Online Vouchers such as Goupon vouchers do not contain gratuities for the therapist.

DEALS, OFFERS and SPECIALS

SPECIALS

Referrals: The client must write your name on the new client form during the intake process. Notations will be made in your chart.

Reviews and comments are appreciated - good or bad. If you do not want the reward associated with it, we may offer a substitute at our discretion.

Coupons and business card discounts cannot be applied to any other discounts, pre-paid services or voucher deals. - can only be used for full priced services.

MASSAGE PACKAGES

Pre-paid package deals cannot be split into smaller/larger length sessions.

Cannot be combined with any other offer or deal. 


Packages are to be used by one client.

Refunds will not be given on package deals. The client may gift sessions for a minimal $5 transfer fee per massage session.

VOUCHERS\GIFT CERTIFICATES\PRE-PURCHASED SERVICES

Vouchers and\or gift certificates cannot be returned or redeemed for cash. Vouchers cannot be used to purchase gift certificates, pre-paid services or other offers. Service prices are subject to change. The expiration date is on the voucher\gift certificate. After the expiration date a voucher\gift certificate is considered null and void. No cash value, Non-refundable. Vouchers\gift certificates subject to availability in schedule. Not valid with other offers, specials or promotions. Special discounted gift certificates cannot be used with any other offers. If a Groupon or other voucher is used for the initial introductory massage session the regular introductory rate is null and void. The voucher takes its place.

GROUPON AND OTHER VOUCHER DEALS
Not valid with other Offers, Specials or Gift Certificates.
Appointments required.  Call for available same day appointments. Please, no walk in appointments.
Not valid for out-call services.
Limit 1 per person. You may only use 1 Voucher or deal ever - even if there is another deal/voucher from a different company.
May not combine deals.
Subject to Appointment Availability.
Groupon/Amazon Local/Deal Chicken/News and Record/Etc. vouchers may only be used once per person. If another is purchased, even if from a different company, you will be asked to pay the difference of the regular priced service on voucher. If you do not wish to pay the difference, please cancel your appointment and get your refund from whichever company you purchased it from or gift it to someone who has not been to our practice.
If a Groupon or other voucher is used for the initial introductory massage session the regular introductory rate is null and void. The voucher takes its place.